Privacy Policy

1. Introduction

Craig Hite LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

2.1 Information You Provide

• Name and contact information (email, phone number, address)
• Billing and shipping addresses
• Equipment information for diagnostic purposes
• Communication preferences

2.2 Information Collected Automatically

• IP address and browser information
• Device information
• Website usage data
• Cookies and similar technologies

2.3 Payment Information

We use Stripe as our payment processor. When you make a purchase, Stripe collects:

• Payment card details
• Billing information
• Transaction data

Important: Stripe may begin collecting information you type into checkout forms even if you don't complete the purchase. This helps prevent fraud and improve the checkout experience.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support and technical assistance
• Send order confirmations and shipping updates
• Improve our products and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Information Sharing

We do not sell your personal information. We share your information only with:

• Stripe: For payment processing (see Stripe's Privacy Policy)
• Shipping carriers: To deliver your orders
• Service providers: Who help us operate our business
• Legal authorities: When required by law

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. By using our services, you consent to these transfers.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. Our payment processor, Stripe, is PCI Service Provider Level 1 certified, the highest level of certification available.

7. Cookies

We use cookies to:

• Remember your preferences
• Understand how you use our website
• Improve your experience

Our payment processor Stripe may also set cookies for fraud prevention and analytics.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Receive your data in a portable format

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us: